Responsible
Gaming at kobajee
kobajee is committed to providing a safe, fair, and enjoyable entertainment experience for every Bangladesh player. We believe that gaming should always remain fun — and when it stops feeling that way, we provide the tools, guidance, and support to help you stay in control. This page outlines every responsible gaming feature available on the kobajee platform.
1. Age Restriction Policy
Minimum Age Requirement
kobajee enforces a strict minimum age requirement of 18 years for all players on the platform. This requirement applies regardless of the type of activity — whether live casino games, cricket betting, slot play, or any promotional feature. Players in Bangladesh who are under the age of 18 are strictly prohibited from using any part of the kobajee platform.
During registration, kobajee collects your date of birth and verifies it against the information provided during the Know Your Customer (KYC) process. Where there is any doubt about a player's age, kobajee will suspend account access and request verified identification documents — including a National Identity Card (NID), passport, or driver's licence — before reinstating access or permitting any financial transactions.
If you believe that a person under the age of 18 has accessed or is attempting to access kobajee, please contact our support team immediately at [email protected]. kobajee takes underage access reports very seriously and will investigate all such reports without delay.
Keeping Minors Safe at Home
Adults who share devices or internet connections with minors have a personal responsibility to prevent access to gambling platforms. kobajee recommends the following precautions for adults with children in the home:
- Always log out of your kobajee account after each session, especially on shared or family devices.
- Never save your kobajee password in a browser that is accessible to minors.
- Consider using parental control software to restrict access to gambling websites on devices used by children.
- Keep login credentials — including your kobajee username and password — private and secure at all times.
- Contact [email protected] if you need guidance on additional access controls for your account.
Zero Tolerance
Any player found to be under 18 will have their account permanently closed and all funds returned in accordance with our terms. No exceptions are made under any circumstances.
KYC Verification
Mandatory identity checks at registration and at withdrawal stage confirm both age and identity. Bangladesh NID, passport, and driver's licence are all accepted as valid documents.
Document Review
Our compliance team manually reviews submitted identity documents within 24 hours (Bangladesh Standard Time, UTC+6). Accounts flagged during review are suspended pending clearance.
Account Freezing
Where age cannot be confirmed, kobajee freezes deposits and withdrawals immediately while identity review is completed. Player funds are never at risk during this process.
2. Recognising Problem Gambling
Is Gambling Becoming a Problem?
Gaming at kobajee is intended to be an enjoyable, recreational activity. However, for a small number of players, gambling can become harmful. Problem gambling does not always look the same — it can develop gradually and affect players regardless of age, background, or how long they have been playing.
kobajee encourages all players to regularly reflect on their gaming habits. Honest self-assessment is a key part of responsible gaming. The following warning signs may indicate that gambling is beginning to cause harm. If you recognise several of these in yourself or someone you know, please read the support section below and reach out to us without hesitation.
3. Self-Exclusion Tools
What Is Self-Exclusion?
Self-exclusion is the most powerful responsible gaming tool available on kobajee. When you activate self-exclusion, your kobajee account is completely suspended for a defined period of your choosing. During this period, you will not be able to log in, place bets, deposit funds, or participate in any game or promotional activity on the platform.
kobajee offers self-exclusion in the following durations: 1 month, 3 months, 6 months, 1 year, and permanent (indefinite) exclusion. All self-exclusion requests are processed within 24 hours. Once activated, a self-exclusion period cannot be shortened or reversed by the player — this is by design, to provide a genuine break from gambling activity.
Any promotional communications from kobajee — including SMS notifications to your bKash or Nagad-linked mobile number and emails to your registered address — are suspended immediately upon activation of self-exclusion. During the self-exclusion period, kobajee will not send any marketing material to the excluded player.
How to Activate Self-Exclusion
Requesting self-exclusion on kobajee is straightforward. Follow these steps:
- Contact Support: Send an email to [email protected] from the email address registered to your kobajee account. Include the subject line "Self-Exclusion Request".
- State Your Preferred Duration: In your message, specify the self-exclusion duration you require: 1 month, 3 months, 6 months, 1 year, or permanent. If you are unsure, our team will recommend an appropriate period based on your situation.
- Confirmation: kobajee will confirm receipt of your request within 2 hours and will complete the account suspension within 24 hours (Bangladesh Standard Time). You will receive a written confirmation email when exclusion is active.
- Account Suspension: Your account will be locked from login access. Any open game sessions will be terminated. Pending withdrawals will be processed and returned to your registered bKash, Nagad, or bank account.
- Reinstatement (for non-permanent exclusions): At the end of your chosen exclusion period, you may contact [email protected] to request reinstatement. A mandatory 48-hour cooling-off period applies before access is restored, giving you time to reflect before returning to play.
4. Deposit & Spending Limits
Taking Control of Your Spending
kobajee allows players to set personal deposit limits that restrict the total amount of money that can be deposited into their account over a defined period. Deposit limits are one of the most effective tools for keeping gambling within a budget you are comfortable with. They are available on a daily, weekly, or monthly basis.
Once a deposit limit is set, it takes effect immediately. Requests to lower a deposit limit are applied immediately. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This deliberate delay is designed to protect players from impulsive decisions to increase their spending during a session.
Deposit limits apply across all payment methods accepted on kobajee, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other Bangladeshi bank transfers. The combined total across all payment methods counts toward your limit.
Deposit Limit Options
The following deposit limit tiers are available to all kobajee players. Amounts are in Bangladeshi Taka (৳):
| Limit Type | Period | Minimum (৳) | Maximum (৳) | Effective From | Increase Delay |
|---|---|---|---|---|---|
| Daily Deposit Limit | 24 hours | ৳500 | ৳50,000 | Immediate | 7 days |
| Weekly Deposit Limit | 7 days | ৳2,000 | ৳200,000 | Immediate | 7 days |
| Monthly Deposit Limit | 30 days | ৳5,000 | ৳500,000 | Immediate | 7 days |
To set or adjust your deposit limits, contact the kobajee support team at [email protected] with the subject line "Deposit Limit Request". Our team will confirm the change and provide written confirmation within 24 hours (Bangladesh Standard Time, UTC+6).
5. Time-Out & Cool-Off Features
Short Breaks from Play
A time-out is a shorter-term account suspension designed for players who feel they need a brief, structured break from gambling activity — but who do not wish to commit to a full self-exclusion period. Time-outs on kobajee are available in the following durations: 24 hours, 48 hours, 7 days, and 30 days.
During a time-out period, your kobajee account is suspended in the same way as a self-exclusion: you cannot log in, deposit, bet, or participate in any game. The key difference from self-exclusion is that time-outs are designed as temporary breathing spaces, not permanent or long-term solutions. If you feel your gambling habits require more than a 30-day break, we strongly recommend opting for self-exclusion instead.
To activate a time-out on your kobajee account, contact [email protected] with the subject line "Time-Out Request" and specify your chosen duration. The time-out will be applied within 2 hours of your request.
24-Hour Time-Out
A one-day break applied immediately upon request. Ideal if you feel you have played longer than planned during a single session and need a reset before returning.
48-Hour Time-Out
A two-day pause to allow time for reflection after an unexpectedly large loss or a session that extended well beyond your original intention.
7-Day Time-Out
A full week away from kobajee — useful during high-stress periods such as exam season, Eid, or any time when life pressures might otherwise influence gambling decisions.
30-Day Time-Out
A full calendar month break. If you find yourself needing to extend beyond 30 days, our team will guide you toward the self-exclusion options that provide longer-term protection.
Reality Checks & Session Reminders
For players who want to stay mindful of time spent on kobajee without a full account suspension, kobajee offers session reminder notifications. These are configurable alerts that remind you how long you have been logged in during a single session. Available reminder intervals are: 30 minutes, 1 hour, 2 hours, and 3 hours.
When a session reminder triggers, it displays the total time elapsed in your current session and prompts you to decide whether to continue or end your session for the day. Session reminders are entirely optional and are designed to support players who want a gentle nudge rather than a hard account restriction. To enable session reminders, contact [email protected] and specify your preferred reminder interval.
6. Additional Player Protections
Loss Limits
In addition to deposit limits, kobajee allows players to set a maximum loss threshold over a defined period. Once your net losses in a session or over a day, week, or month reach the limit you have set, your account will be restricted from further play for the remainder of that period. Loss limits reset automatically at the start of each new period.
Loss limits are particularly valuable for players who play across multiple game types — for example, combining cricket betting on BPL or T20 World Cup matches with live casino games and slot play. A combined loss limit ensures that no single losing streak across any category can exceed the amount you have decided you are comfortable losing. Contact [email protected] to set your loss limit.
Wagering Limits
Separate from deposit limits, kobajee can apply wagering limits that cap the total amount staked per bet, per game round, or per session. Wagering limits are useful for players who deposit a lump sum and want to ensure that play is spread over a longer period rather than placed in a small number of high-value bets. To discuss suitable wagering limits for your play style, contact our responsible gaming support team.
Marketing Opt-Out
Players who find that promotional messages — such as bonus offers, BPL betting promotions, or tournament notifications — create pressure to play more than intended can opt out of all marketing communications from kobajee at any time. A marketing opt-out does not restrict your account or prevent you from playing; it simply ensures that kobajee will not contact you with promotional material until you choose to opt back in.
To opt out of all marketing communications, send an email to [email protected] with the subject line "Marketing Opt-Out". The opt-out will be applied within 24 hours and will cover email, SMS, and any push notification channels associated with your account.
Account Activity Review
At any time, you can request a full summary of your kobajee account activity, including a history of deposits, withdrawals, game sessions, and time spent on the platform. Reviewing your own activity is a healthy habit that helps you stay aware of your spending and play patterns. Request your activity report by contacting [email protected].
kobajee's internal responsible gaming monitoring system also automatically flags accounts that show patterns consistent with problem gambling — such as rapidly escalating deposit frequency, sustained loss-chasing behaviour, or unusually long session durations. Where such patterns are detected, our team may proactively reach out to offer support or suggest appropriate tools, in accordance with our duty of care to Bangladesh players.
7. Getting Help & Support
Contacting kobajee Responsible Gaming Support
If you feel that gambling on kobajee is becoming a problem — for yourself or for someone you care about — please reach out to our dedicated responsible gaming support team. There is absolutely no judgement. Our team is trained to listen, to provide information about available tools, and to assist with immediate account restrictions where needed.
- Email: [email protected] — use the subject line "Responsible Gaming Help" for priority handling.
- Response time: All responsible gaming enquiries are treated as priority. We aim to respond within 2 hours during Bangladesh Standard Time business hours and within 6 hours at other times.
- What to include: Your registered email address or phone number, a brief description of your concern, and any specific tool you would like activated (self-exclusion, deposit limit, time-out). You do not need to provide detailed personal information — a simple request is enough for us to take action.
Immediate Support
If you are in crisis or feel that gambling is causing serious harm right now, contact [email protected] immediately with the subject line "Urgent — Responsible Gaming". We will respond as a priority and can suspend your account within minutes if needed.
Support for Family Members
If a family member or someone close to you is struggling with gambling, you can contact kobajee on their behalf. We can provide guidance on how to approach the conversation and what steps can be taken to restrict access to the platform with the account holder's consent.
External Resources
For independent counselling and support, we encourage players to seek guidance from qualified mental health professionals or addiction support services available in Bangladesh. Speaking to a doctor, counsellor, or trusted community figure is always a positive step.
8. kobajee's Commitment to Safe Play
Our Responsible Gaming Principles
Responsible gaming is not a checkbox at kobajee — it is a core principle that shapes how we build and operate our platform for Bangladesh players. We understand that the trust placed in us by our players carries a genuine duty of care, and we take that responsibility seriously in every aspect of our operations.
kobajee's responsible gaming programme is built on four founding principles: Prevention, Detection, Intervention, and Support. Prevention means enforcing age verification, providing spending tools, and designing our platform to encourage healthy play patterns from the very first session. Detection means using account monitoring to identify behaviour patterns that may indicate harm, so that we can act before problems escalate. Intervention means proactively offering tools and support to any player whose behaviour suggests they may benefit from assistance. Support means ensuring that every player who reaches out — whether for a simple deposit limit or an urgent self-exclusion — receives a prompt, compassionate, and effective response.
We are equally committed to responsible marketing practices. kobajee does not use aggressive or misleading promotional tactics. We do not send unsolicited marketing to self-excluded players. We do not use language that overstates the likelihood of winning or that glamorises gambling behaviour. All promotions are subject to clear terms and conditions, written in plain English, so that Bangladesh players can make fully informed decisions before accepting any offer.
kobajee periodically reviews its responsible gaming policies to reflect best practices in the online gaming industry. Players who have suggestions about how we can improve our responsible gaming programme are encouraged to share their feedback at [email protected]. We value every contribution that helps us serve the Bangladesh gaming community more safely.
Fair Play Certified
All games available on kobajee use certified Random Number Generator (RNG) technology. Results are statistically fair and are not influenced by previous outcomes or player history.
SSL Encrypted Platform
All data transmitted between your device and kobajee.net is protected by 256-bit SSL encryption. Your personal details, payment information, and account activity are secure at all times.
Transparent Odds
kobajee is committed to displaying clear, honest odds across cricket betting, live casino tables, and slot games. We do not manipulate odds displays to mislead players about their chances of winning.
Responsible Advertising
kobajee's marketing content is never directed at minors or vulnerable individuals. All promotional material includes clear responsible gaming messaging and the 18+ age restriction notice.
Play Within Your Means
Only gamble with money you can afford to lose. Never use funds reserved for essential expenses such as rent, food, utilities, or loan repayments to fund gambling activity on kobajee.
Set a Budget Before You Play
Decide on a fixed amount you are comfortable spending before starting each session. Use kobajee's deposit limit tools to enforce this budget automatically so that impulse decisions do not override your plan.
Take Regular Breaks
Step away from the screen regularly during any gaming session. Use kobajee's session reminder feature to prompt you at regular intervals and maintain a healthy balance between gaming and other life activities.
Never Chase Losses
Accepting losses as part of the gambling experience is fundamental to responsible play. Increasing bet sizes or session duration to recover lost money nearly always leads to greater losses and can accelerate problem gambling behaviour.
Gambling Is Not an Investment
The house edge means that gambling always favours the operator over time. Treat every session as a form of paid entertainment — not as a financial strategy or a reliable way to generate income.
Play Safely with kobajee
Now that you understand the responsible gaming tools available to you, enjoy everything kobajee has to offer — live casino, cricket betting, slots, and more — with confidence. For adults aged 18 and above only. Play within your limits and have fun.